Privacy Policy

Last Updated: November 16, 2025

1. Introduction

Nescomm SMS ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our School Management System platform. Please read this policy carefully.

2. Information We Collect

2.1 Personal Information

We collect personal information that you provide directly to us, including:

• Student information (name, date of birth, contact details, academic records)
• Parent/guardian information (name, contact details, relationship to student)
• Staff information (name, qualifications, contact details, employment records)
• Account credentials (username, email, password)
• Payment information (billing details, transaction history)

2.2 Automatically Collected Information

When you use our service, we automatically collect:

• Log data (IP address, browser type, pages visited, time spent)
• Device information (device type, operating system, unique identifiers)
• Usage data (features used, actions taken, preferences)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for various purposes:

• Providing and maintaining our school management services
• Processing student admissions and academic records
• Managing attendance, grades, and performance tracking
• Facilitating communication between school, students, and parents
• Processing fee payments and financial transactions
• Sending important notifications and updates
• Improving our services and developing new features
• Ensuring security and preventing fraud
• Complying with legal obligations
• Providing customer support

4. Data Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Within Your Institution

Information is shared with authorized staff members, teachers, and administrators within your institution as necessary for educational purposes.

4.2 Service Providers

We may share information with third-party service providers who perform services on our behalf, such as hosting, data analysis, payment processing, and customer service. These providers are bound by confidentiality agreements.

4.3 Legal Requirements

We may disclose information if required by law, court order, or governmental request, or to protect our rights, property, or safety.

5. Data Security

We implement industry-standard security measures to protect your data:

• 256-bit SSL/TLS encryption for data in transit
• AES-256 encryption for data at rest
• Regular security audits and penetration testing
• Multi-factor authentication options
• Role-based access controls
• Regular data backups and disaster recovery procedures
• Employee training on data protection

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Student records may be retained for a minimum period as required by educational regulations. You may request deletion of your data, subject to our legal and contractual obligations.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your data (subject to legal requirements)
• Portability: Request transfer of your data to another service
• Restriction: Request restriction of processing in certain circumstances
• Objection: Object to processing of your data for certain purposes
• Opt-out: Unsubscribe from marketing communications

8. Children's Privacy

Our service is designed for educational institutions and involves processing data of minors. We comply with applicable children's privacy laws, including obtaining necessary parental consent. Parents and guardians have the right to review, modify, or delete their child's personal information.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience, analyze usage patterns, and provide personalized content. You can control cookie preferences through your browser settings, though disabling cookies may limit certain functionality.

10. International Data Transfers

Your data is primarily stored and processed in India. If data is transferred internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

11. Third-Party Links

Our service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Continued use of our service after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: privacy@schoolerp.com
• Phone: +91 7355957231
• Address: HSR Layout, Sector 2, Bengaluru-560102, India